Return policy
We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return policy below to ensure a smooth return process.
Return Period
Returns must be shipped within 30 calendar days from the date of receipt.
Returned items must be unused, unworn, and in the same condition as received, including all original packaging, tags, and accessories.
Return Costs
Customers are responsible for all return shipping costs.
Please use a trackable shipping method (with Track & Trace) to ensure safe delivery.
Return Label
Customers must arrange and pay for their own return shipping label.
Faulty or Damaged Items
If you receive a faulty, damaged, or defective item, please contact our support team at info@onavira.com within 5 business days of delivery.
Include your order number and clear photos showing the issue for verification.
Wrong Item Received
If you receive an incorrect item, please reach out to us at info@onavira.com within 5 business days of delivery.
Provide your order details and photo evidence of the item received.
Exchanges
We currently do not offer direct exchanges. If you wish to receive a different product, please return your item for a refund and place a new order.
Refunds
Once your return is received and inspected, we will notify you via email regarding approval.
Approved refunds will be processed to your original payment method.
Please allow up to 5 business days for the refund to appear in your account after approval.
Return Address
To ensure proper processing, contact our customer service team at info@onavira.com to obtain the correct return address before shipping your item.
Returns sent to any other address will be invalid and not eligible for a refund.
Important: Keep proof of your return shipment, including the tracking number and a photo of the returned item and its packaging. This may be required for verification.
Exceptions
Partial refunds may be issued in the following cases:
Items showing obvious signs of use
Items not in their original condition
Items damaged or missing parts not caused by our error
Returns shipped more than 30 days after delivery
Non-Returnable Items
The following items cannot be returned or refunded:
Gift cards
Custom or personalized products
Hygiene-sensitive items, including underwear, swimwear, or opened personal care products
Disclaimer
By placing an order on our website, you acknowledge and agree to this Return Policy.
Company Name: THE CURATED STORE LTD
Company Address: The Old Wharf Armscote Road Ilmington Warwickshire England CV36 4LL
Company Registration Number: 13303034
Email: info@onavira.com
Contact Number: +447400724069